French-Speaking Customer Experience Specialist in Constantine

In Constantine, The Flex is looking for a French-speaking customer experience specialist to support the travelers and landlords of its property portfolio. Your role covers every stage, from first contact to the end of the stay, with particular attention to clear communication. You handle requests in French and English, guide customers through their bookings and resolve issues methodically. You keep an accurate record of interactions and work with the operations and technical teams to improve the service. Part of the role involves spotting customer retention opportunities.