Call Center Operator in Algiers

This fixed-term (CDD) call center operator position is offered at the El Tawfik medical and surgical clinic in Algiers, a facility specializing in ophthalmology and ENT. The successful candidate handles incoming calls, informs callers about the medical services, and screens requests or redirects them to the relevant departments. They book and confirm appointments, in particular for consultations and the operating theatre, and record patient complaints. They also report malfunctions and take part in improvement actions. Standard working hours are 8:00 to 16:00.