Customer Relations Advisor in Algiers

This fixed-term (CDD) customer relations advisor position is based in the customer relations center of an insurance company in Algiers. You will respond to requests received by phone, mail, email and social media, and support branches with the subscription of products. You will handle first-level claim complaints, track the status of files and keep customers informed until the file is closed. You will also be in charge of contract management, prospecting, satisfaction surveys and the link between the network and the central departments.